Questions about orders not yet received

Can I add an item to an order I've already made?
We are currently unable to add an item to your order. If your order is unshipped, we can cancel the order you have made and you can place a new order includ...
Fri, 5 Mar, 2021 at 5:16 PM
My order includes a pre-order item - will you send out my package when everything is in stock?
When you place an order containing both pre-order items and in-stock items we will wait for all items to come into stock and ship them all out at once. This...
Fri, 5 Mar, 2021 at 4:54 PM
When will the item I pre-ordered be shipped?
Pre-order items have “expected to be shipped” dates in their product descriptions.  Please note that these dates are liable to change at any time due to un...
Fri, 5 Mar, 2021 at 4:56 PM
What are the expected shipping times?
Our usual delivery times are shown below:   UK (including Northern Ireland): 1 - 4 working days Western Europe: 3 - 7 working days Eastern Europe: 5 - 1...
Fri, 5 Mar, 2021 at 4:56 PM
My order still hasn’t arrived. What should I do?
Please check if the package has been received in your absence (neighbours, building reception desk, or roommates).   If this time has elapsed and you stil...
Fri, 5 Mar, 2021 at 4:57 PM
Do you have a tracking number for my package?
Orders within the US, Canada, UK, and Europe are tracked. Your tracking information is in your shipping confirmation email.  Orders shipping to the Rest of...
Fri, 5 Mar, 2021 at 4:58 PM
Will I pay taxes and customs duties?
Brexit and EU orders: VAT is included at checkout as usual. This VAT will be settled within the EU by Sandbag and no further VAT payments will be required b...
Wed, 7 Apr, 2021 at 2:18 PM